Return & Refund Policy

Return & Refund Policy — RioscoPH (Riosco Beauty)

Last updated: December 1, 2025

At RioscoPH (Riosco Beauty), we want you to feel confident when shopping with us. If something doesn’t go as expected, we’re here to help. Please read our Return & Refund Policy carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, in its original condition, and in its original packaging.

  • A return request must be submitted within 30 days of delivery.

  • Items that are damaged due to misuse or not returned in their original state may be refused.

  • Certain products may be non-returnable for hygiene or safety reasons. These exceptions will be clearly stated on the product page.

2. How to Request a Return

To start a return, please contact us at:

Email: sales@rioscobeauty.com
Phone: +1 908 356-6474

Provide the following information:

  • Full name

  • Order number

  • Reason for return

  • Photos (if the product is damaged or defective)

We will respond with instructions and the return address.

3. Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

We recommend using a tracked shipping service. RioscoPH is not responsible for lost return packages.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to the original payment method.

  • Processing time: 5–10 business days depending on your bank or payment provider.

  • Shipping costs are not refundable unless the return is due to an error on our part.

5. Exchanges

We offer exchanges for:

  • Defective items

  • Incorrect items

If you prefer a different product or variant, please request an exchange via email or phone, and we will guide you through the process.

6. Order Cancellations

Orders can be cancelled within 12 hours of purchase.
After this window, the order may already be processed and shipped.

To request a cancellation, contact us immediately:

Email: sales@rioscobeauty.com
Phone: +1 908 356-6474

7. Damaged or Defective Items

If you receive a damaged or defective product:

  • Take clear photos of the issue.

  • Contact us within 48 hours of delivery.

We will send a replacement or provide a refund at no additional cost.

8. Return Address

RioscoPH — Returns Department
112 Capitol Trail Suite A1403
Newark, DE 19711
United States

9. Contact Us

If you have any questions about returns, refunds, or exchanges, our support team is here to help:

Email: sales@rioscobeauty.com
Phone: +1 908 356-6474