Shipping Policy

Shipping Policy — RioscoPH (Riosco Beauty)

Last updated: December 1, 2025

At RioscoPH (Riosco Beauty), we aim to deliver your order safely and as quickly as possible. This Shipping Policy explains processing times, shipping methods, and delivery expectations.

By placing an order, you agree to the terms below.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing may take longer during:

  • Holidays

  • High demand periods

  • Promotional campaigns

You will receive a confirmation email once your order has been shipped.

2. Shipping Times

Estimated delivery times:

  • United States: 5–10 business days

  • International: 7–15 business days

Shipping times are estimates and may vary depending on your location and carrier performance.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination

  • Shipping method

  • Promotions or free shipping offers

From time to time, we may offer free shipping promotions.

4. Tracking Information

Once your order ships, you will receive a tracking number via email.

Please allow 24–72 hours for tracking updates to appear.

5. Delays

RioscoPH is not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Weather conditions

  • Incorrect shipping information provided by the customer

  • Force majeure events

If your package is significantly delayed, contact our support team.

6. Incorrect Address

Customers are responsible for entering the correct shipping address.

If an incorrect address is provided:

  • We cannot guarantee changes after the order is processed

  • Additional shipping fees may apply for reshipment

Please contact us immediately if you notice an error.

7. Lost, Stolen, or Marked Delivered Packages

If your tracking shows delivered but you did not receive the package:

  • Check with neighbors or your local carrier

  • Wait 24–48 hours (some carriers mark delivered early)

RioscoPH is not responsible for stolen packages after confirmed delivery, but we will assist you in opening a carrier investigation.

8. Damaged Packages

If your package arrives damaged:

  • Take photos of the packaging and product

  • Contact us within 48 hours of delivery

We will provide a replacement or refund when applicable.

9. Split Shipments

Some orders may arrive in multiple packages depending on:

  • Warehouse availability

  • Product availability

  • Shipping optimization

You will receive tracking for each shipment.

10. Contact Us

If you have any shipping questions, contact us:

RioscoPH — Shipping Support
Email: sales@rioscobeauty.com
Phone: +1 908 356-6474

Address:
112 Capitol Trail Suite A1403
Newark, DE 19711
United States